California Consumer Privacy Act Privacy Disclosure
What if I'm a California Resident?
As a courtesy to customers who indicate to us they have moved to California after opening an account with us, we provide these additional disclosures. Please note Cadence Bank has no branches in California.
The below chart reflects the categories of personal information Cadence Bank (“we” or “Cadence Bank”) has collected from accountholders who became California residents, the categories of sources from which the information was collected, the business or commercial purpose for which the information was collected, and the categories of third parties with whom we shared that information. It also describes requests we permit you to make in regard to personal information.
| Categories of Personal Information Collected | Categories of Sources of Collection | Business/Commercial Purpose for Collection | Categories of Third Parties Receiving Personal Information |
|---|---|---|---|
| Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers. | You; third-party sources; our websites; publicly available information | Provide our services to you; respond to questions; provide you with information about our products and services; conduct internal research to develop its products and services; enhance consumer experience; detect security incidents and protect against fraud or illegal activity; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; business partners; others in connection with government requests or legal requirements |
| Personal information categories listed in Cal. Civ. Code § 1798.80 such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. | You; third-party sources; our websites; publicly available information | Provide our products and services to you; respond to questions; provide you with information about our services; conduct internal research to develop its products and services; enhance consumer experience; detect security incidents and protect against fraud or illegal activity; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; business partners; others in connection with government requests or legal requirements |
| Protected classification characteristics under California or federal law such as age, race, national origin, citizenship, marital status, sex, gender identity, sexual orientation, medical conditions (including pregnancy or childbirth, physical or mental disability or related medical conditions), parental status, veteran or military status. | You; third-party sources; our websites; publicly available information | Provide our products and services to you; detect security incidents and protect against fraud or illegal activity; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; business partners; others in connection with government requests or legal requirements |
| Commercial information such as records of real property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Internet or other similar network activity such as browsing history, search history, information on interactions with an internet website, application, or advertisement. | You; third-party sources; our websites; publicly available information | Provide our products and services to you; conduct internal research to develop its products and services; detect security incidents and protect against fraud or illegal activity. For government requests, or as required by applicable law or government regulation. | Affiliates; service providers; business partners; others in connection with government requests or legal requirements |
| Geolocation data such as physical location or movements. | Our mobile applications | Provide our products and services to you; monitor and improve our services; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; others in connection with government requests or legal requirements |
| Sensitive personal information, such as government-issued identifiers, [geolocation information,] and certain protected classification information described above. Examples: Social Security number, driver’s license number, state identification number, passport number, account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, precise geolocation information, racial or ethnic origin, religious or philosophical beliefs, or union membership, contents of mail, email, and text messages unless the business is the intended recipient of the communication, genetic data, biometric data for the purposes of uniquely identifying a consumer, health information, or sexual orientation information. We do not sell this category of personal information. **We only collect Sensitive Personal Information for legitimate business purposes appropriate for the use and disclosure of Sensitive Personal Information as defined in the California Privacy Laws, and do not otherwise use it to infer characteristics about you. |
You; third-party sources | Provide our products and services to you; protect against fraud or illegal activity; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; others in connection with government requests or legal requirements |
| Inferences drawn from other Personal Information to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitude, intelligence, ability, aptitude, and any other inferences drawn from your personal information. | You; our websites and mobile applications | Provide our products and services to you; monitor and improve our services; for government requests, or as required by applicable law or government regulation. | Affiliates; service providers; others in connection with government requests or legal requirements |
In the past twelve months, we have not sold or shared personal information for cross-context behavioral advertising, and we have no actual knowledge of selling or sharing the personal information of minors under 16 years of age for cross-context behavioral advertising. We also do not use sensitive personal information for purposes that would give rise to a “right to limit” the use or disclosure of sensitive personal information.
Privacy Requests
You may make the following requests relating to personal information:
Requests to Know
You may request that we disclose the categories and specific pieces of personal information we hold about you. You may also request to know about the categories of sources from which this personal information was collected, our business or commercial purposes for collecting their personal information, and the categories of third parties with whom we shared their personal information. Please note that past statements and the transactions they reflect are already contained in your account – please log into your account to access them.
Requests to Correct
California residents may request we correct inaccurate Personal Information that we have collected about you. One way you can do this is by logging into your account and updating your information.
Requests to Delete
You may request deletion of the personal information we have collected from you. Please note that we are permitted or required by law to retain a number of categories of personal information, and we may retain such information even if you ask us to delete it.
Request Submission
You or your authorized agent can submit the above requests through this link or by calling us at 1(888) 797-7711. You will need to provide us with personal information for us to match with information we have on file in order to verify your identity and residency. If we cannot verify your identity and the authenticity of your request, we are not permitted to move forward with the request.
Non-Discrimination
We do not discriminate against individuals who make the privacy requests described above.
Retention
We retain personal information as permitted or required by law, consistently with our document retention policies. For more information you can contact us as outlined in this notice.
Security
Please see our Online Privacy Disclosure for information about how Cadence Bank protects personal information.
