Tap. Talk. Transact.
Experience the best of both worlds – self-service convenience and personalized human interaction.
Find a Location
Cadence LIVE Teller goes beyond the traditional ATM experience by seamlessly integrating the convenience of self-service banking with the personal touch of a teller. With just a touch of the screen, you can connect with a knowledgeable and friendly banker who will guide you through transactions, answer your questions and provide specialized assistance.
Features
Tap
Simply tap the screen to get started with your transaction. No debit card needed.
Talk
Connect with a friendly banker who will guide you through your transaction. Deposits and withdrawals in custom amounts. Cash checks down to the penny.
Transact
Complete your banking tasks with ease and confidence. You can even make loan payments on select Cadence Bank loan accounts.
LIVE Teller Offers Extended Hours!
Monday-Friday 7 a.m. - 7 p.m. CT | Saturday 8 a.m. - 12 p.m. CT
Additional Features:
- Make deposits and withdrawals without your debit card
Easily deposit cash or checks without the need for a deposit slip or your debit card. No debit card? No problem. Simply scan your photo ID while speaking with a teller to complete your deposit or withdrawal.
- Make loan payments
Make cash or check payments to select Cadence Bank loan accounts.
- Cash checks down to the penny
LIVE Teller-enabled ATMs are equipped with a coin dispenser and are not limited to the traditional ATM denominations.
Frequently Asked Questions Get the answers you need
What is Cadence LIVE Teller?
LIVE Teller-enabled ATMs pair traditional ATM functionality with the ability to complete transactions without the need to use your debit card by speaking with a teller via video.
What are the hours for Cadence LIVE Teller?
LIVE Teller service is available Monday-Friday 7 a.m. - 7 p.m. CT and Saturday 8 a.m. - 12 p.m. CT. Traditional ATM functions are available 24/7.
Can I still use a LIVE Teller machine as a traditional ATM?
Yes. All LIVE Teller-enabled ATMs offer the ability to be used as traditional ATMs. Simply insert your debit card to access the ATM functions you’re already accustomed to using.
What happens if I visit a LIVE Teller-enabled ATM when LIVE Teller service is unavailable?
If you visit a LIVE Teller-enabled ATM outside of service hours, you will not be presented with the option to speak with a teller. Instead, you will be prompted to insert your debit card to begin a traditional ATM transaction.
Who can I contact if I need assistance using a LIVE Teller machine?
If you need assistance using a LIVE Teller-enabled ATM, simply follow the on-screen prompts to speak with a teller who will gladly give you a tour and walk you through your first transaction.
Why would I use a LIVE Teller instead of an ATM or a branch?
Cadence LIVE Teller goes beyond the traditional ATM experience and allows you to conduct transactions without your debit card and offers extended hours compared to a branch.
Do I have to be a customer to use Cadence LIVE Teller?
Yes. LIVE Teller service is only available to existing Cadence Bank customers.
I don’t have my debit card, can I still use Cadence LIVE Teller?
Yes. Transactions conducted with a LIVE Teller do not utilize a debit card. Instead, you will scan your photo ID to begin a transaction.
Questions? Connect with us!
Learn
Find answers, watch videos and plan ahead with online tools. Plus, education services offered through HOPE.
