Cadence Bank is committed to providing accessible products and services to all of our customers. We are always working to improve the accessibility of our products and services and to provide equal access to all users, including those who have disabilities.

Reasonable Accommodations

Individuals who require a reasonable accommodation to access Cadence Bank products or services should call their local branch, contact Customer Service at 1 (888) 797-7711, or utilize the Email Assistance form available at www.CadenceBank.com/contact. Requests should include contact information such as an email address or phone number where you can be reached. Never provide your full account number in an email. Depending on the nature of the request, Cadence Bank may require sufficient advance notice to provide reasonable accommodation.

Barrier-free Facilities

We work to keep our branches accessible by providing accessible parking spaces, walkways, entrances and lobby areas. Service animals are also welcome.

Automated Teller Machines (ATMs)

Cadence Bank ATMs are designed to meet ADA height and reach accessibility requirements. ATMs are equipped with enlarged keypads, Braille instructions, and audio headphone jacks for assisting visually impaired customers.

Online Accessibility

Cadence Bank is committed to providing Online and Mobile Banking services that are easy for all our customers to use, including those with disabilities. We continually enhance the accessibility and usability of our website based on the online usability and design standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1.

Telephone

Cadence Bank’s Customer Service Infoline 1 (888) 797-7711 is ready to assist you with whatever financial task or information you may need. Customer Service is equipped with a TDD/TTY line (833) 596-8372 and text transmitter equipment. Additionally, Customer Service accepts calls through relay operators to assist hearing impaired customers with information or transaction requests.

Third Party Websites

Cadence Bank’s website contains links to web pages hosted by third parties. Cadence Bank does not make representations regarding the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.

Feedback

We are always working to improve access to our products and services. If you have an idea or question about accessibility support services at Cadence Bank, please contact your local branch, contact Customer Service at 1 (888) 797-7711, or utilize the Email Assistance form available at www.CadenceBank.com/contact.