Artificial Intelligence is the technology on everyone’s minds. Whether it’s using Chat GPT for content creation, or bringing in new tools to process our data differently. We have all started interacting with AI and we all stand to gain from it. Contrary to popular belief, a recent survey by McKinsey shows that AI would not threaten but create millions of new jobs. So how do we integrate this technology into our companies?

Answering this question on In Good Companies is Bob Trotter, executive partner at Gartner, and self-labeled “Fintech Evangelist.” Bob is someone who believes in the power of new tools to improve people’s lives. Over the last 25 years, he has developed his IT expertise with companies like EY or ThyssenKrupp. At Gartner, he works with CIOs and CTOs for banking and financial institutions, helping them with their strategy and tech modernization and leveraging emerging technology like artificial intelligence.

In this episode, Bob joins our host Ari Marin to discuss everything AI: from backend tasks, to product personalization and planned integration. We find out how to use this new technology, and address the big questions that are permeating the business world. Why Artificial Intelligence? What does it mean for the future of business? And how can we start using it to our advantage, now?

Join Bob and Ari today, and get ready to hack the AI business mindset.

Highlights:

• Why should we be paying attention to AI? (2:55)
• How the launch of Chat GPT changed access to Artificial Intelligence (4:15)
• AI’s talents: customization and authorship at scale (5:42)
• Companies should define their AI “ambitions” (7:00)
• The importance of identifying good data (8:20)
• AI to enhance customer facing and operation services (9:54)
• Addressing fears around data security (12:52)
• Breaking the myth of AI replacement (14:46)
• AI will change our business models (17:17)
• Tips to make AI technology accessible for your teams (20:03)
• What is the current legal framework around AI? (22:42)
• “We are still at the beginning of a tremendous journey” (25:00)

Links:

• Cadence Bank Website
• Cadence Bank X (Twitter)
• Cadence Bank LinkedIn
• Cadence Bank YouTube
• Gartner Website
• Gartner LinkedIn
• Bob Trotter LinkedIn
• McKinsey Global Institute - “Generative AI and the future of work in America”

Feedback:

If you have questions about the show or topics you'd like discussed in future episodes, email our producers, [email protected] or [email protected].

Read the full show transcript.

Meet the Host

Ari Marin, SVP, Family Enterprise Advisor, Cadence Asset Management & Trust and the new host of Cadence Bank’s In Good Companies (IGC) podcast, says his idea of “good company” is being around creative, insightful people who enjoy sharing personal stories about the things that helped make them successful.

From 9 to 5, Marin is a Cadence Bank senior vice president and family wealth strategist, whose specialty is consulting with family-owned and small businesses. Now, he’s squeezing in IGC hosting duties, bringing in a new voice and fresh perspectives.

As a lawyer with a master’s in taxation from Villanova, Marin holds his own in the business world. But hosting IGC gives him a new way of engaging with entrepreneurs and experts to learn smart ideas and new ways of doing things.

Outside the office, Marin is a history fan and podcast aficionado who loves reading and exercising with his two dogs: Friday–aka “the angel”--and Mahla, the stubborn Shih Tzu with selective hearing.

Meet the Speaker

Bob Trotter is an Executive Partner, within Gartner Executive Programs that supports a portfolio of CIO’s in multiple industries primarily focused on Global IT strategy and operations. Bob experience is primarily with large global IT organizations who are looking to maximize their IT investments while rapidly accelerating the rate of innovation within their teams. Mr. Trotter joins Gartner from Fiserv Inc. – where he served as the organizations Sr. Vice President IT Services. With responsibility for IT Service delivery, Bob lead the transformation office that engaged a team of technical and IT strategy experts who changed the highly distributed and fragmented Fiserv operations to a future state federated IT delivery model, leveraging common global infrastructure operations, while preserving, respecting and accelerating FinTech directed innovation with the regional IT organizations. During this time, Bob became actively involved with FinTech ATL as the UGA liaison to help increase awareness of financial services technology as a career field and work actively with academic leadership to develop FinTech specific course work in support of the new FinTech certificate programs launching this fall at the Terry College of Business.

Prior to Fiserv, Bob has held various technology and IT shared services leadership positions including Executive Director - Service Delivery for Ernst and Young LLC – Global Shared Services Operations. In this capacity Bob assisted EY’s journey from a highly decentralized regional partnership organization, into a unified global operating group under a single IT organization, including the development and implementation of multiple off-shore IT delivery centers under a common, standardized Infrastructure delivery model. Bob has also served as the North America President and CIO for ThyssenKrupp IT Services – with responsibility to establish their inaugural IT shared services operations supporting 15,000 employee members across United States and Canada. Bob also runs the FinTech Certificate Program for The University of Georgia Terry College of Business. As one of the fast-growing certificate programs at UGA, Bob built this program from less than 7 students in 2019 to over 300 students currently enrolled in 2024.

Bob maintains active involvement in the local Georgia IT community as a member of the Metro Atlanta Chamber of Commerce Technology Commission Fintech Task force and holds posts on the University of Alabama and University of Georgia’s college of business - Technology Advisory Boards. Bob received his BSBA from Marquette University and an MBA. Bob is married with three adult children and resides locally in the Alpharetta community with his wife Christine.

This podcast is provided as a free service to you and is for general informational purposes only. Cadence Bank and its affiliates make no representations or warranties as to the accuracy, completeness, or timeliness of the content in the podcast. The podcast is not intended to provide legal, accounting or tax advice and should not be relied upon for such purposes.