HOUSTON and TUPELO, Miss. (October 15, 2025) – At Cadence Bank, we understand the uncertainty and stress the federal government shutdown is causing. For customers facing an impact to their finances, our team is here to help. We are committed to providing financial support to guide customers through this difficult time.

What the federal government shutdown means for you and your money

While government shutdowns cause uncertainty, please know that the shutdown has no direct impact on Cadence Bank’s operations. FDIC-insured banks like Cadence Bank and the Federal Reserve operate independently, ensuring uninterrupted access to checking, savings and digital banking services. Since 1933, no one has ever lost a penny of FDIC-insured funds.

During past shutdowns (including the 34-day shutdown from 2018 to 2019) banking services remained stable, with no disruption to deposits, ATMs or online banking. Customers can continue to rely on Cadence for their financial needs.

Ways Cadence is supporting customers who may be facing financial challenges due to the government shutdown

If customers need assistance with their accounts, they should call or stop by their nearest branch to speak with a banker about their individual circumstances. They can also call Customer Service at 888-797-7711.

Upon request, Cadence Bank is offering the following assistance to impacted customers:

• Refund of overdraft fees
• Waiver of CD withdrawals penalties
• Waiver of late fees for mortgage, credit card, business and auto loans, as needed
• Restructuring of loan payments for impacted borrowers, as needed

Homeowners and homebuyers: What’s happening with mortgages, home buying and selling?

For customers who are buying or selling a home, federal loan programs, including those from the Federal Housing Administration (FHA) and Department of Veteran Affairs (VA), may be delayed. Timelines for title verification and flood insurance may also be delayed.

Both buyers and sellers should stay in close contact with their mortgage advisors. For Cadence customers who are buying, selling or refinancing, we’re here to guide you through every step of the way — even when federal systems slow down.

Students and parents: Navigating student loans and education costs

During the shutdown, federal student loan servicing continues and existing payments remain scheduled. However, new loan applications, verifications, Free Application for Federal Student Aid (FAFSA) processing and federal aid disbursements may be delayed. Student loan forgiveness applications to the Department of Education may also face processing delays.

Impacts to the National Flood Insurance Program (NFIP)

While the National Flood Insurance Program is a federal program that relies on congressional authorization, loans that require flood insurance can still close during a lapse in the NFIP, either by following certain NFIP and regulatory guidelines and ensuring that a system is in place to obtain NFIP policies as soon as the program is reauthorized, or by obtaining private flood insurance. NFIP payments could still be delayed by a shutdown.

Cadence Bankers are here to help

Cadence bankers will collaborate with customers to ensure continuity of service and address any concerns, so that your banking needs are met seamlessly.

Customers should reach out to their Cadence banker or call Customer Service at 888-797-7711 with questions or concerns.

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